Ordering, Shipping & Returns
We have the right to refuse orders for any reason without any explanation. The cost of delivery depends on the weight of item(s) purchased which will be calculated in full at the checkout.
We send items through Royal Mail 1st Class Recorded Delivery therefore a signature will be required upon receipt. Estimated delivery times are 3-7 days for UK and 10-15 days for European and Worldwide.
How do I return an order or item(s) to Oh! Dope?
Please choose carefully when placing an order and make sure you have the correct colour, style and size (you can review this in your shopping basket!) before ordering. Please look at the size chart for a guide if you are unsure or feel free to contact us for more information on items. Only orders which are faulty can be returned in the original packaging it came with and any tags still intact otherwise it will be returned to customers at their own cost. All refunds are for the original purchase price excluding the initial delivery charge. You have 7 working days to get in contact with us for a refund from when you receive a receipt. Please keep this receipt as proof as we cannot accept return orders without.
- To return your order you must contact us first at firstname.lastname@example.org. You must state whether you prefer an exchange or refund.
- Return the item(s) by recorded delivery only as you must have proof of postage when returning anything to us. We will not take responsibility for any lost or damaged items.
- When your order is received it will go under inspection and we will then offer you an exchange or a refund. If it fails inspection it will be sent back to you at your own cost.
- Please allow up to 14 days for a return, refund or exchange to be processed.
What to do if my order is incorrect?
Due to demands mistake may occur, Oh! Dope will try our best to correct any problems or issues that you have. If an error has occurred with your order please contact customer services as soon as possible with your order reference number at email@example.com. Please allow up to 48 hours for a response.